QuickFix provides this grievance mechanism for customers, service providers, and store partners in line with the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
1. Grievance / Data Protection contact
Grievance Officer (Platform)
QuickFix
Email: grievance@quickfix.com
Alternate: support@quickfix.com
Phone: +91 8000 555 0123
Address: Anand, Gujarat, India
For privacy-specific requests also copy privacy@quickfix.com.
Update this section with the appointed officer's full name when designated under applicable rules.
2. What you can raise
- Order, booking, payment, refund, or fulfilment disputes
- Provider / store conduct or quality issues
- Account access, KYC, or wrongful suspension concerns
- Personal data access, correction, erasure, or consent withdrawal requests
- Strike / penalty disputes (with booking references)
3. Process & timelines
- Step 1: Email the grievance contact with your registered email/phone, user type (customer / provider / store), order or booking IDs, and a clear description.
- Step 2: We acknowledge within 48 hours on business days where practicable.
- Step 3: We aim to resolve or provide a reasoned response within 15 days (or sooner for urgent safety issues). Complex cases may take longer; we will update you.