QuickFix

This Policy describes cancellations and refunds on QuickFix. It forms part of our Terms & Conditions and applies together with payment gateway rules and Consumer Protection Act, 2019 requirements where applicable.

1. Service bookings (customers)

Before payment: you may abandon checkout freely.
After payment, before provider arrival / fulfilment start: cancellation or reschedule may be available depending on booking type and timing. Refunds of unused amounts (less non-refundable fees, gateway charges, or coupon adjustments if disclosed) are processed to the original payment method or as Platform credit where stated.
After provider has started journey or marked arrival / work in progress: refunds are discretionary or partial, based on stage of work, materials, and admin review. Completed jobs with valid completion OTP / escrow release are generally not refundable except for proven service failure after grievance review.
Provider no-show / Platform strike cases: if a paid booking cannot be fulfilled due to provider failure, you may request reschedule or refund via support; escrow may be reversed per admin rules.
Custom / out-of-range requests accepted by a provider follow the quoted terms once paid.

2. Store / product orders

Cancellations before dispatch/fulfilment may be refunded subject to stock and store acceptance.
Damaged, wrong, or defective items should be reported promptly with evidence. Remedies may include replacement or refund as decided with the store and Platform support.
Perishable or customised goods may be non-returnable except where required by law.

3. Providers & stores (fees, penalties, withdrawals)

Registration / subscription / commission fees charged by the Platform are generally non-refundable once activated, except where required by law or billing error.
Strike penalties and amount owed are not refundable when correctly applied under Platform settings after missed arrival grace or similar policy breaches.
Withdrawals once approved and paid out cannot be reversed by the Platform; failed bank transfers may be re-credited to your wallet after verification.

4. Service guarantee / warranty revisits

Where a service includes a warranty/guarantee period, approved revisit claims follow Platform warranty workflows. Warranty revisits are typically free of additional service charge as configured; abuse of warranty claims may result in rejection.

5. Refund timelines

Approved refunds are initiated within a reasonable period (typically 5–10 business days) after approval. Crediting to your bank/UPI/card depends on your bank and the payment gateway (often additional 5–7 business days). Wallet credits appear sooner when that option is used.

6. How to request